Customer Testimonials
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Thank You!
"Thank you very much for the quick turnaround.  Please let the guys know, who did the repairs on our gage head, I installed the gage head and it seems to work just fine, GOOD JOB!  We will be using your service again.  "

Chris S.
Maintenance Engineer
Reich


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Home ›  Frequently Asked Questions

Frequently Asked Questions

(Click on sections/questions to expand)

General

What makes Repair Zone the superior place to buy and repair servo motors and industrial electronics?

At Repair Zone, we provide our customers with the following benefits:

• Low prices 50-60% less vs. OEM
• Guaranteed lowest price
• One year warranty (unless specified otherwise)
• Fast delivery
• Quality products
• Friendly customer service
• Quick turnaround on repairs
• Free quotes on repairs
• 24/7 emergency service

Repair Zone is a family owned and operated company and a division of York Repair, Inc. We strive to create the best service experience for you and your company through our mission to provide all of our customers with fast, dependable, and quality service with each and every one of our quality products and repairs.

We are a flexible company, let us know what you need and we will try our best to meet your needs. Call 989-922-0043 or Chat Online .

What are your business hours?

Our main business hours are Monday through Friday 8:00 AM to 4:30 PM Eastern time.

However, we always have someone from Repair Zone on call before and after our main business hours. So, you will be able to contact Repair Zone 24/7.

When I called, I got an automated voice service. How do I get a real person?

Our facilities main business hours are Monday through Friday 8:00 AM to 4:30 PM Eastern time. When it is before or after our main hours, we do have an automated call service that picks up.

The automated call service transfers you to a Repair Zone team member, so you will always be able to talk to a real person 24/7 and receive assistance.

Where is Repair Zone located?

We currently have one location, which is located in Bay City, Michigan.

Do you sell and repair items internationally?

Yes, we provide our products and repair services nationwide and internationally.

What payment types do you accept?

We accept the following payment methods:

• All major credit cards
• Bank wire
• PayPal
• Money order
• Certified check

How do I cancel my order?

Call the Repair Zone team members IMMEDIATELY if you would like to cancel your order at 989-922-0043.

How do I change or update my order?

Call the Repair Zone team to help you with your order changes and updates at 989-922-0043.

What if I do not see the item I am looking for?

Contact our Repair Zone team members:

Ask a Question
Chat Online
• Call: 989-922-0043

Our Repair Zone team members will help you in your search to find your item.

Does new always mean the item will come in original packaging?

No, new items may be packaged in RZ packaging. There are two reasons why your items may not be in original packaging.

1. The original packaging may have been damaged in some way, so to make sure the item is safe and secure, we inspect the item and
secure it in new packaging.

2. When we received the item, the item may not have come in original packaging; after a thorough inspection, we will determine if the item was used or new and place it in Repair Zone packaging.

What does 'As Is' mean?

The items termed ‘as-is’ are items we do not have the capabilities to test thoroughly, so we cannot verify whether or not the items are in working condition.

So, ‘as-is’ simply means the item is what it is, which is why we cannot offer a warranty or refund for our ‘as-is’ items.

What does 'Remanufactured' mean?

Remanufactured items are items restored to factory specification by replacing all common failed components such as capacitors, fans, and IGBTs. Fully cleaned and tested.

I am not sure if the model number I found is the same model number I am looking for; how can I be sure?

Contact our Repair Zone team members:

Ask a Question
Chat Online
• Call: 989-922-0043

Also, check out our three videos on model number breakdowns for Fanuc, Allen Bradley, and Indramat servo motors.

I found a lower price for an item at another place; how do I take advantage of the competitive price guarantee?

Contact the Repair Zone team. Repair Zone’s main objective is to provide our customer with the best price for a quality product. Please provide the web site or company name you found a lower price at.

• Chat Live
• Call 989-922-0043

I need an invoice; how do I get an invoice?

Contact the Repair Zone team:

Chat Online
• Call 989-922-0043

The Repair Zone can get an invoice sent to your email right away.

How do I apply a coupon to my order?

Once you have progressed to the checkout, fill out your billing and shipping info. After you have filled out your information, you will come to the confirmation page, and on the bottom of the page in the “Other Information” section you can enter your coupon code.

If you call Repair Zone to place an order, simply mention the coupon code to one of the Repair Zone team members.

Emergency: I need my item repaired or sent out now; what can I do?

If you choose next day air (NDA) during the checkout process, one of the Repair Zone customer service representatives will contact you to find out your urgency level.

If you need the item right way, but wish to ship it regular ground, please call and talk to one of the Repair Zone customer service representatives. We will do our very best to get your item to you as quick as possible.

You are also able to rush a repair for an extra fee and get NDA. When you fill out a repair form, simply choose yes for rush service, and choose NDA during the checkout process.

Shipping & Delivery

How do I know my item will arrive safely?

All items are shipped via UPS or FedEx. We use a packaging foam system to ensure items are secure. Please review the “Why Repair Zone” video to see our packaging system.

How much does shipping cost?

Shipping charges vary on the weight of the item and its size. It also depends on the location where the item will be shipped. We ship all items via UPS or FedEx. You can also use your shipping account to utilize your UPS or FedEx discounts.

Contact our Repair Zone team members at 989-922-0043 for your items specific shipping cost.

How do I get a tracking number on my order?

Once your item is processed through our shipping department, you will receive an email from UPS or FedEx with the tracking number.

Do you only use UPS or FedEx for shipping?

UPS and FedEx are preferred due to the reliability of their service. If you do need to use another service, please call Repair Zone and talk to one of the Repair Zone customer service representatives.

How long does shipping take?

Most items will be shipped the same day as the order was made. Please review the lead times for each item during the checkout process. If you need the item shipped right away, please call 989-922-0043 and talk to one of the Repair Zone customer service representatives.

Standard shipping takes approximately 3 to 5 business days, depending on the location.

We also have rush service available, and we will try to meet your time constrained needs.

Does the shipping cost cover insurance in case of the product being damaged?

If the item is damaged during shipping, Repair Zone will repair the item under warranty or offer an exchange if available to eliminate down time.

Can I request expedited shipping?

Yes, during the checkout process you can choose Next Day Air (NDA) shipping. One of the Repair Zone customer service representatives will contact you to find out the level of urgency.

Policies, Returns & Warranties

What if I purchased an item and it does not work?

Contact Repair Zone. We will give you instructions to send the item back for warranty repair. If an exchange is available we will send out another item to you.

Chat Online
• Call 989-922-0043

What if I had an item repaired and it does not work?

Contact Repair Zone. There might be an issue with how the item was set up in your machinery. We will consult our technicians to try and troubleshoot the issue. If they are unable to resolve the problem, The Repair Zone customer service representative will give you instructions for sending the item back for warranty repair.

Chat Online
• Call 989-922-0043

What is your policy on returns and refunds for new, remanufactured, and as-is items?

If the item was ordered incorrectly a 25% restock fee may apply.

If the item didn’t function correctly upon receiving it, Repair Zone will issue a full warranty. All items are tested when received.

For more information on policies click here.

What warranties are available?

All items we are able to thoroughly test and repair will have a one-year warranty. When you find your item, the item page will list the item specific warranty.

What type of guarantees do you have?

We guarantee great customer service, safe and on-time delivery, quick free quotes, and competitive pricing. We guarantee our core items, which are our items we are fully capable of repairing, will be thoroughly inspected, repaired, and tested.

Repairing

How does the repair process work?

1. Search for the item you would like repaired.
2. Select the item you would like repaired.
3. Click the repair button next to your chosen item.
4. Fill out the repair form.
5. Receive a repair slip in your email.
6. Print out your repair slip and pack it with your item.
7. Ship your item to us: Repair Zone, 615 Andre Street, Bay City, Michigan 48706
8. Receive a final quote in your email once our technicians thoroughly inspect your item.
9. Approve the final quote.
10. The technicians thoroughly repair and test your item.
11. Make the payment for the repair before we ship the item back to you.
12. We ship your item back to you.

Note: If you do not find your item, you can still fill out a repair form with your broken item, and you can even request an initial quote before sending your item in.

Call us at 989-922-0043 for any additional help and any questions you may have.

How long should I expect my repair to take?

Once the item is approved for repair, standard lead-time is 3-5 business days depending on parts availability. Rush service is available.

How long does an emergency rush repair take?

Once we receive your item, the rush repair will take approximately 1-3 days. Our goal is to get the rush repairs done in 1 day, because we want you to have your machinery back up and running as quickly as possible.

Call 989-922-0043 for an estimate for a rush repair on your item.

What if I want a quote for a repair before sending my item in?

1. Request a Quote

2. You will then receive a call or an email with a quote that you can approve.

3. Get your item repaired.

How do I find the status of my repair?

The Repair Zone customer service representatives do our best to keep our customer informed during the repair process. You can call at any time and talk to one of our customer service representatives, and they will be delighted to help you with the status of your repair.

Chat Online
• Call 989-922-0043.

What is your testing process for repairs?

All items we repair are thoroughly tested on manufacturer specific test stands, which simulate your machinery processes; we test your items for at least two hours to ensure a quality repair before we send it back to you.

I do not see the item I want repaired; can you repair it?

Our website does not show the full list of items we thoroughly repair, so it may be that we can repair your item.

Request a quote from the Repair Zone team, and they will let you know if we can repair you item along with an estimated quote.

How do I send my item in for repair?

Send your item in for repair here.

Do you do board-level repair?

Yes, we do board-level repair. But, we do not have the set up to do surface mount technology.

Exchanging

How does the exchange process work?

1. Search for your item you would like to purchase.
2. Select your item.
3. Click Exchange.
4. Select Create an Account, Checkout as Guest, or if you are a Returning Customer, log in.
5. Review selected item information.
6. Fill out Shipping and Billing Information.
7. Print and Pack the Exchange Slip with your product you are sending in to us for exchange.
8. We ship your purchased item, and you ship your item you no longer use.
9. We will evaluate your item you sent in and determine whether or not we are able to credit you for the item.
10. You will receive a credit back for your sent in item and an email confirmation.

Note: If your item is in very poor condition, we will not be able to credit you back.

We will contact you to see if you would like the item returned to you or scrapped out here at our facility. Call us at 989-922-0043 for any additional help and any questions you may have about exchanged.

When should I expect to receive my credit for the exchange?

The credit process normally takes 3-5 business days.

I do not see the item I would like to exchange; do you have the item?

Sometimes it can be tricky searching for your item, so it may be that we do have your item in stock.

The best way to find out if we have your item is to call 989-922-0043 and let us know what item you are looking for. 

How do you determine the credit amount I will receive back for my exchange?

The exchange credit is different for each item; we calculate the credit amount by taking the remanufactured price minus the exchange price (example $3,000.00 - $2,500.00 = $500.00).

Even if you are exchanging your item for a new item, the credit amount you will get back is the remanufactured price of that item minus the exchange price.

Once we have reviewed the item you sent in for exchange, we will credit you the amount calculated as shown above, unless the item is not repairable.

Contact Repair Zone at 989-922-0043 for any additional help and any questions you may have.

Purchasing

I do not see the item I want to purchase. Do you have it?

Sometimes it can be tricky searching for your item, so it may be that we do have your item in stock.

The best way to find out if we have your item is to call 989-922-0043 and let us know what item you are looking for.

How long will it take for my purchased item to get here?

Most items will be shipped the same day as the order was made. If you are using a standard shipping speed, you will receive your item in approximately 3-5 business days after your item was shipped. Please review the lead times for each item during the checkout process. If you need the item shipped right away, please call and talk to one of the Repair Zone customer service representatives.

New and As-Is items purchased during normal business hours will be shipped the same day your order was placed. 

Remanufactured items are often shipped out the same day as your order was placed. Some of our remanufactured items still have to be reconditioned, because of this, sometimes there is a 3-5 business day lead time before your remanufactured item is shipped. You will be notified if this is the case.

Why is the remanufactured item I purchased not shipping out right away?

Because we have items coming in constantly we have some remanufactured inventory that has not gone through the repairing and testing process. So, in order to get you a quality remanufactured item, it may not ship out for 3-5 business days.

We try and ship most items same day. If a remanufactured item is not going to be shipped the same day, one of the Repair Zone customer service representatives will contact you.

How does the Purchase Process work?

Purchase Process Steps:

1. Search for your item.
2. Select your item.
3. Click Add to Cart.
4. Go to your Cart.
5. Click Continue to Checkout.
6. Select Create an Account, Checkout as Guest, or if you are a Returning Customer, log in.
7. Fill out shipping and billing information.
8. We then ship your item to you!

Note: If you do not see your item, let us know by contacting us.

Call us at 989-922-0043 for any additional help and any questions you may have.

EASA Repair Zone
Member since 1977
MMBDC Repair Zone
Michigan Minority Business
Development Council Member
EASA Accredited Member
Copyright 2017, Repair Zone

615 Andre St
Bay City, MI 48706
Phone: 989-922-0043
Email: support@repairzone.com
Owned and Operated By York Repair, Inc.
Payment Methods Accepted
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We accept Discover We accept eCheck We accept PayPal